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2012 Prius v (lowercase v for the Prius v wagon); Display Audio with Navigation and Entune 1. Downloaded the 5.1 upgrade from Toyota website 2. Completed update from the USB. When I press 'APPS' I get 'System not Installed'. No Navigation, no entune, no bluetooth. Radio does work 4.
Called Toyota Service, no help, they just told me to try update again. Which I did while on the phone with tyem. But unit does not recognize the USB drive. Took it into Toyota for service.
They have no idea what happened or how to fix. I made sure they would not charge $ for diagnostic as this is a Toyota software bug.
Dealer is contacting HQ service. Log:.SOFTWARE UPDATE LOG. Value read from FRAM is 0 This is a NA Unit. ERROR:could not open version.txt file from target Starting Update Total units to update: 8 Installing unit 1 System Check Power sense circuit Ok dev-ipc operation start Requesting swdlToyotaManager for IOC Version IOC version received ioc application version 1.6.18 ioc bolo version 3.2.0 SUPPORTED IOC Bolo version 3:2:0 Supported bootloader Installing unit 2 System. Percent = 100% status.value = 0, status.string = success qkcp done mmc driver operation stop Installing unit 8 AVC-LAN dev-ipc operation start Not in bolo mode, will put v850 in bootloader mode Value read from FRAM is 0 This is a NA Unit.
ERROR:could not open version.txt file from target Starting Update Total units to update: 8 Installing unit 8 AVC-LAN dev-ipc operation start already in bolo mode continue with ioc update ioc update done Software Update successfully completed Eject USB for RESET ERROR: Software update complete. Download the software on a different computer. Use a different USB stick, and make sure it is completely blank. Transfer the files to the new stick and attempt a reinstall. It appears that the.txt file is corrupt, on your stick. Could be a bad decompression, failing hard drive or bum USB drive. Also, Toyota should have a fail safe to prevent the update when that file cannot be open/accessed.
Hard to know if target is from the stick or your head unit. If the version.txt file is corrupt in the head unit, they can try to reinstall it, or replace the head unit if the firmware is corrupt. This is getting worse.
It seems Toyota Service cannot fix this. They said they tried to re-apply the 5.1 update and prior versions; but it 'looks' like entune/nav is completely gone. So their solution was/is 'Toyota contacted my technician and recommend we attempt to re-install the entune 5.1 update, if we cannot successfully install the update, we may have to look into replacing the control box for the head-unit.' So they now said the they need to replace this 'control box' and they want me to pay $1600!!!!!!!!!! So a loyal Toyota consumer: 1) Performs the update direct from Toyota (from the official toyotaHeadUnits link) 2) Error on the update occurred and I now need to pay $1600? What is wrong with this? I see two issues: 1) Why do they need replace hardware for a software issue?
Does Toyota have competent computer/software technician/specialist? 2) Then the cost issue. I follow Toyota instructions - this is an issue created the Toyota update. Why should the owner have to pay? This is not a standard mechanical breakdown.
Yes car is out of warranty I have opened a case to see if Toyota will cover this out of warranty. The Toyota rep was not very user friendly. 'We'll if you expect Toyota to pay 100% for everything. Just save yours and my time and I will not open the investigation.' She then explained that I might have to pay something.
I'm not getting a good feeling from that call, that they will really investigate? I for one won't update mine until they resolve this or at least put out a new version. Seems to be a clear bug. First, I would spend some time finding and documenting other people who had the same problem. It seems I have seen others on this site. Be sure to check the c and gen 3 forums. Contact those users if a resolution is not clear in their cases.
Second, tone it down with reps on the phone or at the dealer. Not everyone is as up to date as you might be. Normally they try to help and your not talking to some fly by night company down the street that may be trying to get to you. You don't need them mad at you, but call again after you do number one above. Third, write well composed letters to the dealer, distributor and corporate. No threats, but make it professional in tone. This becomes real documentation that could be used later, especially if you send each certified.
Finally, even if you pay stay with it. Often Toyota will reimburse when they see a pattern hitting their customers. I bought my prius V itech 2014. From melbourne. Dealer Australia. After driving 11hrs or so to my home in sydney.
All the app arrow Right/Left. With all entune app suit disappeared next morning. Australia toyota is full of shit. We are treated with world class left over as New Tech. I got to two Toyota dealer they knew nothing of prius V itech and said, nothing (toyota link app suit) came with my car.
I send email to Toyota regarding my firmware update. I was told contact local Toyota dealer. As if they know everthing about this firmware of premium JBL GreenEdge navi system. Shame on them. I endup calling Toyota USA from Australia regarding firmware update. And the lady said 'sorry can't help you because of geo restrictions'.
If I ever knew this was to happen I would had standard V and saved 18 thousand dollars. Or any other car. This was my first Toyota vehicle regretfully. Dealer charged me $135 to diagnose, to tell me it's not working (Duh). They had to do this, so I could contact Toyota HQ Service, which I did.
Toyota HQ then gave me a case # and contacts local dealer. Luckily I video recorded my install, and screen saved my download page. Long story short, Toyota HQ said Head Unit needs to be replaced, at no charge to me. I'm at the dealer now, new unit is in with 5.2 s/w and same 'System Not Installed' message is shown with pressing App key.
They are diagnosing. Also, when this originally happened my USB port stopped working. No data communicaiton. Would not charge a phone - my phone kept start/stop charging every second (maybe system was rebooting/looping - no constant power to USB por). So, no chance in hell of me recovering the head unit with new s/w (tried 2 dozen times, 2.3, 5.1, 5.2, different USB sticks, etc.).
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